By Shirley Lacy

Configuration administration is the important underpinning for IT governance as a rule and the potent supply of well timed, strong and resilient IT providers specifically. This ebook contains professional suggestions from practitioners who've applied configuration administration in quite a lot of genuine environments. it really is important to IT execs who're imposing configuration administration and in addition to technology-savvy company managers who have to use computerized enterprise companies. This revised version is up to date to mirror most up-to-date IT provider administration perform. evaluate: "A masterfully crafted synthesis of expertise, workshops, interviews and case reports, this booklet is a useful contribution to the governance of continuous configuration administration development. It additionally competently references IT carrier administration processes." Krikor Maroukian, undertaking supervisor, Printec S.A.

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Previous experience of failures with organisation-wide initiatives is also a barrier for some people. It is vital to get informed senior management buy-in and to identify the key influencers who can get the business to understand the value of what is proposed and sign off 13 CONFIGURATION MANAGEMENT the various commitments needed. You must identify and get the support of the right stakeholders, those who stand to gain by the implementation and also those who hold the key to removing any barriers.

Many of the benefits from configuration management are realised through other processes such as change management, incident management and service level management. Calculating a formal return on investment, and thus demonstrating hard benefits, can be hard unless there is an integrated approach to implementing these processes with configuration management as a foundation. However, many of these other processes also provide the capability for an organisation to measure the benefits of configuration management.

Most organisations have too many existing systems already embedded into existing processes. You need to maximise the appropriate utilisation of the different legacy ‘CMDBs’ (or configuration files) while still allaying fears of possible staff redundancy, but gathering all the correct information about certain CI types in disparate environments may not be easy. In the end, it is important to focus on what you really want from your CMDB/CMS, and make sure that it does it. Other common problems in implementing a CMDB/CMS Choosing the wrong approach can be fatal.

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